Take a tour of our custom built InfinitOne Member Management software:
There are multiple ways to check a member in, however the most convenient method is to use the I1 laser barcode scanner. Simply have the member scan their barcode and they will be instantly checked in. Alternatively, you can search by last name or manually key in a barcode number on the input field.
InfinitiONE has a robust information center and will advise you of all the important details about a members account status. In most scenarios, members will check in and receive a pleasant audible tone letting staff know that the members account is in good standing. If the member has any submembers attached to their account, or if a submember of the primary member checks in, the system will indicate their submember status on the screen.
If the member is not in the system, or if the barcode is invalid, the system will indicate that there is no member in the system under that barcode number. The software will also describe the exact reasons for flagging the bacrode as invalid. For example, an expired credit card number on file, or outstanding unpaid membership dues. Whenever a barcode number is flagged as invalid, an auditory buzz tone will alert front desk staff to an issue.
One of the key elements of the InfinitiONE member check-in system is the financial tab, which gives a concise breakdown of the members account. In the event that a credit card has expired or is expiring soon, the system will highlight the relevant fields.
Adding submembers to an account is accomplished via the Create New Barcode interface. Simply specify the primary members contract number, and enter the barcode number and submember name to attach a new submember to the primary members account.
Managing existing submember is accomplished with ease. Under barcode management, search for a member by name, barcode, or contract. A list of results will appear. From this screen you can re-take a photo, or disable a member/submember account without affecting the primary billing account.