Step One: Check In
There are multiple ways to check a member in, however the most convenient method is to use the I1 laser barcode scanner. Simply have the member scan their barcode and they will be instantly checked in. Alternatively, you can search by last name or manually key in a barcode number on the input field.
Step Two: Membership Status
InfinitiONE has a robust information center and will advise you of all the important details about a members account
status. In most scenarios, members will check in and receive a pleasant audible tone letting staff know that the members account is in good standing. If the member has
any submembers attached to their account, or if a submember of the primary member checks in, the system will indicate their submember status on the screen.
If the member is not in the system, or if the barcode is invalid, the system will indicate that there is no member in the system under that barcode number. The software will also describe the exact reasons for flagging the barcode as invalid. For example, an expired credit card number on file, or outstanding unpaid membership dues. Whenever a barcode number is flagged as invalid, an auditory buzz tone will alert front desk staff to an issue.
Step Three: Financial Tab
One of the key elements of the InfinitiONE member
check-in system is the financial tab, which gives a concise breakdown of the members account. In the event that a credit card has expired or is expiring soon, the system will highlight the relevant fields.
Step Four: Photos
Photos are a key aspect of any membership check-in software, and allow for staff to visually confirm that the person scanning in is actually the person attached to the account. I1 allows for easy photo upload and management via webcam hardware and Adobe Flash®.
Step Five: Adding New Members
Step Six: Managing Members
Step Seven: Countdown Accounts
Countdown Accounts are a handy tool for clubs offering a-la-carte or trial services without the need to generate a complete billing contract. many clubs use the countdown accounts tool to sell tanning sessions or run a trial membership with limited uses. By creating a countdown account and specifying the number of uses, each time a member swipes in, a visit is deducted from their barcode account. When the account reaches zero, access is denied, and the front-desk representative can then upsell the member into a full contract, or reissue more sessions on the barcode.