Support
Our in-house support team is able to efficiently address any technical assistance you may require. Remote desktop support is available for customers who purchase the Standard or 24/7 Hardware Packages therefore reducing your time spent on the with support technicians who can not respond quickly to the purpose of your call.
Release Notes:
Version 2.9.1 — Released 07.18.13:
- Fix audio issue with Firefox 25 and QuickTime where check-in sounds would no longer play
Version 2.9 — Released 02.22.13:
- Aesthetic changes to column and label displays
- Fixed Bug with Payments Remaining so that Check-In displays correct number of payments remaining
- Logic changes to ensure that the Check-In screen now matches the Manage Accounts screen in the billing system
Version 2.8 — Released 11.09.12:
- Overdue non-principal (late/maintenance/etc) fees now display and flag member as owed even if principal payments are current
- Late Fees (if owed) will always show as owed, regardless of when they are first attempted in the billing system
- In the billing system, an option has been added to Manage Accounts->Financial Tab to grant facility access to member even if member is expired or delinquent. Setting a future date in this field will give member access until that date, regardless of any other flags on the account
- In the billing system, Reported Payments post immediately and reflect immediately on a members account in InfinitiONE
Version 2.7 — Released 09.07.12:
- Check-In now displays Facility Corporate ID field (if used)
- Added link to “view member” in unacknowledged visits queue
- Past Due payments now display total as well as breakdown of specific payments and fees owed
- Created Salesperson Report for tracking sales via web entry
Version 2.6 — Released 11.21.11:
- Improved photo load/display speed
- Check-In now displays collection agency and collections date
- Fixed potential bug with photos unlinking from barcodes
- Fixed bug that allowed whitespace to be saved with barcodes
- Corrected tense use in “Membership Expires/Expired” banner
Version 2.5 — Released 08.08.11:
- Optimized and added flash-based webcam integration
- Various Manage Accounts enhancements including a Payments queue
- Moved and colorized the Payment buttons
- Various bug-fixes
- Check-In Screen speed enhancements
- Barcode Management now incudes member photo thumbnails
Version 2.0 — Released 04.08.10:
- Added Rejected Members Queue Function on Check-In screen
- Added Audible Accepted/Rejected member tones on Check-In screen
- Added Alert for upcoming membership expirations
- Added Fading Member report
- Various bug-fixes
- Check-In Screen speed enhancements
Version 1.1 — Released 10.25.09:
- Visual Enhancements with tabbed layout
- Added “Disable/Enable account” feature
- Default image photo enhancement
- Bug fixes
Version 1.0 — Released 09.30.09:
- Added 24/7 Access Features
- Web-based technology
- Detailed Reporting
- Visit Countdown Session Module
- Photo Identification